Privacy Policy – tf99 Platform

Overview & Introduction

Tf99 is an internationally licensed online gaming and Sports Betting platform. Your trust and privacy are our highest priorities. This privacy policy explains what data tf99 collects, why it is collected, how it is stored and used, and what rights you have over your information.

By using the tf99 website or app, you are considered to have accepted this privacy policy. We may update this policy at any time, and the date of the latest revision will always be clearly displayed at the top of this page. We recommend checking this page regularly.

What Data We Collect

Various types of information are collected when you open an account and use our services on tf99. This data is gathered in two main ways — what you provide directly and what the system collects automatically.

• A copy of your National ID or passport — may be required for KYC verification
• Bank account or mobile banking number — required for withdrawal processing
• Support chat logs — used to improve service quality
• Promotional preferences — to send you personalized offers

How Your Information Is Used

Tf99 uses collected data only for specific, legitimate purposes. We never use your information unnecessarily or without your consent.

• Account Management: To secure registration, login, and account access
• Payment Processing: To process deposits and withdrawals securely
• KYC Verification: To verify age and identity and to prevent fraud
• Customer Support: To resolve your issues quickly and provide support
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support
• Promotional Communications: To send you relevant offers and bonuses based on your preferences (you may opt out at any time)
• Legal Obligations: To provide information required by regulatory authorities
• Platform Improvement: To improve your overall experience on the platform

Data Sharing Policy

Tf99 does not sell your personal data to any third party. However, in limited circumstances, certain information may be shared with specific parties.

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive limited data solely for transaction verification purposes
• Game Providers: Certain information required to operate specific games (such as user ID) may be shared
• KYC Services: Approved third-party services may be used for identity verification
• Legal Authorities: Disclosure of data is required when mandated by a court order or regulatory authority
• Fraud Prevention: Limited data may be shared with industry-proven anti-fraud networks

All third parties listed above operate under strict privacy agreements with tf99. They are required to use the information provided solely for its specified purpose.

Data Protection Measures

Tf99 uses industry-leading technology and practices to keep your data secure. Our security infrastructure is multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels
• Encrypted Database: All data stored on our servers is kept in encrypted format
• Two-Factor Authentication (2FA): Additional security layers can be enabled on your account
• Real-Time Monitoring: Suspicious activity is monitored 24/7
• Regular Security Audits: Independent security experts conduct regular system audits
• Data Backup: Data is backed up across multiple secure servers

Please keep in mind — no one can guarantee 100% security on the internet. That's why you should keep your password strong, never share it with anyone, and always log out after using an unfamiliar device.

Cookies & Tracking Technologies

Tf99's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help recognize you on return visits.

• Essential Cookies: Essential for login sessions and security — cannot be disabled
• Functional Cookies: Remembers your language, theme, and preferences
• Analytics Cookies: Collects site usage statistics — you can disable this if you wish
• Marketing Cookies: To show you relevant ads — you can opt out at any time

You can manage cookies through your browser settings. However, disabling essential cookies may cause some tf99 features to stop working correctly.

Your Data Rights

Tf99 believes you should have full control over your own data. To that end, we uphold the following rights.

• Right to Access: You may request to view all personal data tf99 holds about you
• Right to Rectification: You can request corrections to any inaccurate or outdated information
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it
• Right to Restrict Processing: You can request that we stop using your data for specific purposes
• Right to Portability: You can receive your data in a portable format
• Right to Object: You can object to receiving marketing communications

To exercise any of these rights, please contact the tf99 support team. We typically process requests within 30 days. Complex cases may take longer, but you will be notified if that is the case.

Data Retention Period

Tf99 retains your data only for as long as necessary. All information is stored while your account remains active. Certain data may be retained for a defined period even after account closure.

• Financial transaction records: retained for a minimum of 5 years (legal requirement)
• KYC Documents: retained for up to 5 years after account closure
• Gaming History: retained for up to 3 years after account closure
• Support communications: up to 2 years
• Cookie data is automatically deleted when the browser is closed or upon expiry of the defined period

Protection of Minors' Data

Tf99 is strictly for adults — providing services to anyone under 18 is prohibited. We do not knowingly collect data from minors. If you believe a minor has registered on tf99, please contact our support team immediately. Any such account will be closed without delay and the associated data securely deleted.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please reach out to the tf99 support team. Our dedicated privacy team will review your matter carefully and work to resolve it as quickly as possible.

FAQ